Your Skyware System has an exciting new look available! Skyware is moving away from the previous "table format" view of things to introduce a cleaner, more visual, easier to read screen layout that still delivers all your needed information in one easy glance. Your customizable Quick Menu on the left continues to contains all your needed links and desired shortcuts to access the most commonly used features for your Property, whilst now providing your wider menu options (via the "Menu" link at the top left) as quick pop-up windows, meaning you need not navigate away from your chosen landing page until you wish to open and use one of your specific use screens. The new look for Skyware can be set as your default look via the Property Definition screen (using the Other tab, Menu Style option, select "Modern Light" from the drop-down list of available looks).
As part of this new look, Skyware also has a brand new landing page available. The landing page is the screen where you will start after logging in to Skyware Systems. The Dash Chart combines aspects of both your Dashboard view and your Charts screen, providing a quick visual breakdown of the room activity for today, as well as displaying your three chart options, by default your ADR, Rev PAR and room revenue forecast charts. If set as the landing page, the Dash Chart may also be viewed or returned to at any point using the (house) icon on the left end of the more streamlined Action Bar. The Dash Chart may be set as your landing page for any Skyware user (by an authorized manager via the Users Maintenance screen, reached via the Configuration Menu).
Menus:
The Quick Menu links available on the left are as always customizable (using the Quick Menu Settings command in the Manager's Commands screen). Any quick link to a specific use screen will immediately open the screen in the current tab. A quick link to a menu (denoted by the presence of " => " after the item name) will open the selected menu as a pop-up window over the current screen.
The new look Quick Menu always contains a link for the Full Menu, which when selected will again open as a pop-up menu on screen for you to select your desired option from.
On any pop-up menu, if your desired option is another menu, the new menu pop-up will replace the previous menu. Any menu pop-up window contains at the top the breadcrumb trail for reaching it, which is a live link back to the previous menu(s); if you realize that you need a previous one rather than the current one displayed simply click on the appropriate one. In this example, the Property and System Configuration Menu is currently being displayed; it was reached via using the Full Menu to open the Other Menu, followed by the Managers Commands Screen Menu, which the Property and System Configuration Menu link is found on.
Action Bar:
The Action Bar is located across the top of the Skyware Systems screen, and provides quick access to the more commonly used Front Desk features of the system. Simply click on the task name and the appropriate screen will open.
The commands available on the Action Bar include:
Dash Chart: The only icon on the Action Bar, this allows you to return at any time to the Dash Chart screen simply by clicking on it.
Walk-In: Allows you to perform a guest check-in for someone who does not have a reservation.
Check-In: Allows you to perform a guest check-in for someone who does have a reservation.
Check-Out: Allows you to check a guest out of your property.
Reservation: Allows you to make a guest reservation.
Modify Folio: Allows you to modify the stay record for a guest.
Room Availability: Allows you to access the Room Availability Chart, which displays a grid of all of the room types and the number of those room types that are available each day based on a specified Date range.
Quick Quote: Typically when someone calls in for rates/availability or to make a Reservation, you would click on the Quick Quote button on the gold bar Action Bar. This is the best practice if the rooms are not all named individually, but instead are listed by Room Type.
Room Chart: Allows you to access the Room Chart, which provides a graphical representation of your rooms in-house/availability with the room numbers and the guests or work orders that are in the room for a specified date or date range.
Reports: Allows you to access the Reports Area of the Skyware Systems.
Help: Clicking on this command will open the Skyware Systems Help topic for the current screen, and allow you to look at or search for any Help topic in the system.
Training : Clicking on this command will take you to the Skyware Systems Training menu, where you can select a tutorial module or training video to view.
Get Support: Call us at 877-759-9329 (SKY-WEB9) to receive real-time live technical service and operational support whenever the need arises. After-hours support calls WILL REQUIRE A PIN, to enable access to our support personnel. This pin will be generated for you by using our Get Support page.
Search Text Box: You can use the Search text box to search for in-house guests or reservations using the room number, confirmation number or guest name. See Searching for Guests for more information. Previously found as part of the Action Bar in other layouts, this search box is now seen at the top right of the screen but still provides the same functionality as in other layout versions.
The Dash Chart screen:
The Dash Chart combines aspects of both your Dashboard view and your Charts screen, providing a quick visual breakdown of the room activity for today, as well as displaying your selected three chart options, by default your ADR, Rev PAR and room revenue forecast charts.
Note: The Dashboard view is still available for viewing separately; reach the Dashboard via the Other Menu.
Dashboard section:
Rooms: This bar shows how many rooms you have, how many have been sold (in green), how many OOO or DNS (in red) and how many are available (in gray). The numbers for each category are given below in matching colors, and the total number of rooms is shown above the bar at the right end.
It also gives you the Average Rate and Revenue PAR values for today.
Arrivals: This bar shows how many of the expected arrivals for today have checked in (in green) and how many are left to check in (in gray). The numbers for each category are given below in matching colors and the total number of expected arrivals for today is shown above the bar at the right end.
It also gives you the number of Occupied and Projected Occupied rooms.
Departures: This bar shows how many of the expected departures for today have checked out (in green) and how many are left to check out (in gray). The numbers for each category are given below in matching colors and the total number of expected departures for today is shown above the bar at the right end.
Condition: The descriptions of these categories are relatively self-explanatory, although it is property dependent as to whether inspected or clean, or both categories, are used. This bar shows how many of the rooms are Inspected (checked and signed off as clean) in gray, Clean (known to be clean and ready to be sold) in green, Pick-Up (unknown if the rooms needs cleaning, needs to be checked) in blue and Dirty (used and need cleaning) in red. The numbers for each category are given below in matching colors, and the total number of rooms is shown above the bar at the right end.
It also gives you the current number of Adult(s), Youth(s), Child(ren) and pets at your property.
Charts Section:
Three charts are displayed on the Dash Charts screen. The Charts available for selection for viewing on this screen are divided into three different sections: Actual, Forecast and Today.
Actual:
The charts in this section provide snap-shot information of actual numbers for your Property (for ALL buildings), for the previous year by month, in graphical form. Each month is represented by a filled-in circle. Mousing over a specific month point on the chart will give the actual figure for that month. (If available, the charts will also have the information from the previous year overlaid (dashed line, with hollow circles). Mousing over a point on this line will show the numbers for the month, a year ago).
Note: For more detailed information (for example, on a particular Date of the year, or for a particular building) please use the Revenue Reports section of the Reports Area to select the appropriate report (such as the Revenue Summary Report) to generate the information you require.
Average Daily Rate (ADR) - actual: Graph of the amount any rooms occupied were sold for (as an average by month shown).
Rev Per Avail Room (Rev PAR) - actual: Graph of the revenue per available room (as an average by month shown). Rev PAR refers to the revenue generated per available room and is therefore affected by the number of rooms sold versus available .
Room Revenue - actual: Graph of the amount of revenue taken in (as a total by month shown).
Rooms Sold - actual: Graph of the number of rooms sold (as a total by month shown).
Forecast:
The charts in this section provide snap-shot information of the forecast (reservation) numbers for your Property (for ALL buildings), for the upcoming year by month, in graphical form. Each month is represented by a filled-in circle. Mousing over a specific month point on the chart will give the forecasted figure for that month. (The charts will also have the information from the previous year overlaid (dashed line, with hollow circles). Mousing over a point on this line will show the numbers for the month, a year ago).
Note: For more detailed information (for example, on a particular Date of the year, or for a particular building) please use the Revenue Reports section of the Reports Area to select the appropriate report (such as the Forecast Revenue Summary Report) to generate the information you require.
Average Daily Rate (ADR) - forecast: Graph of the amount any rooms expected to be occupied will be sold for (as an average by month shown).
Rev Per Avail Room (Rev PAR) - forecast: Graph of the expected revenue per available room (as an average by month shown). Rev PAR refers to the revenue generated per available room and is therefore affected by the number of rooms sold versus available .
Room Revenue - forecast: Graph of the amount of revenue forecast to be taken in (as a total by month shown).
Rooms Sold - forecast: Graph of the number of rooms forecast to be sold (as a total by month shown).
Today:
The charts in this section appear in the form of donut charts, providing at-a-glance information on the current state of the rooms at your Property. The information found in these charts my also be viewed using the Dashboard View.
Dirty/Clean: This chart shows the current conditions of the rooms available at your Property, divided into categories: Inspected (Black) / Clean (Green) / Pickup (Blue) / Dirty (Red).
Note: it is Property dependent as to whether Inspected or Clean, or both categories, are used.
Vacant/Occupied: This chart shows the numbers of rooms at your Property which are currently Vacant (Gray) or Occupied (Yellow).
To select a Chart to be displayed:
There are three positions a Chart may be selected to display in on the Charts screen. ANY available chart can be displayed in ANY position.
To select a Chart, click on the drop-down menu of available options above the Chart position. The drop-down menu of all available charts will open. To select a different chart to display in this position, simply click on the name of the new selection in the drop-down menu. The menu will immediately close and the Chart screen will reload, now with the new selection displayed. Repeat the Chart selection in any of the three Chart positions on the screen to change the Chart displayed there.
Note: The same chart may be selected and displayed in multiple positions. If you wish, one chart may be shown three times.
Date Updated February 14, 2023